Cancel + no show policy

Cancels

If you need to cancel, we require at least 24 hours notice prior to your scheduled session in order to avoid a cancellation fee. Your appointment time is reserved just for you. Adequate notice allows us to accommodate another patient in need of services who may be on the waitlist. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice will be charged the full cost of the appointment to the card on file.

If you’ve purchased a package, the late cancellation fee is $195 and is independent of your package purchase leaving your number of package visits remaining unaffected.

If you book your appointment within 24 hours of your visit and need to cancel, you will not be required to provide 24 hours notice, but a $50 fee will apply.

no shows

If you do not attend your scheduled appointment without giving prior notice or making prior arrangements with your provider, you will be charged the full visit amount. This charge will be applied to the card on file.

emergencies

We understand that emergency circumstances occur, in which case your provider will provide reasonable consideration and reserves the right to waive the cancellation fee at their discretion.